FAQ

drvn maintains a team of highly qualified and exceptionally detail-focused professionals. Our ride specialists are the core team that assists drvn passengers with every aspect and technicality of their reservation - before their ride, during their ride and after they have arrived.

Pets are always welcome, but they must be transported in a kennel or soft-sided pet container. Service animals are also welcome aboard and can ride alongside the passenger and do not need to be transported in a container. You must notify drvn of your pet when making a reservation for travel. Simply place your ‘traveling with pet’ request in the “Add Notes” section of your reservation booking. Please note, your reservation must be updated with pet travel arrangements at least 24 hours prior to service. Failure to notify drvn may result in additional charges or possible termination of the service.

Greeter services are always available upon request. All our chauffeurs are experts in the art of greeting. However, for larger group reservations, we always recommend the use of our qualified greeters.

All our chauffeurs speak English and (at the minimum) the official language(s) of the country the service is being performed in.

When booking through drvn.com, you can add extra stops by clicking the “+” option. If the booking has already been confirmed and you have received a Confirmation, you may email your request or simply call (786) 933-7300. One of our ride specialists will happily update your reservation and send a modified Confirmation.

All chauffeurs and ride specialists are trained to monitor the status of commercial airline arrivals around the world. Having a flight number will allow us to take action in case a flight is canceled, redirected, delayed, or arriving early. Also, by having your flight information, the chauffeur can meet you at the correct baggage claim carousel. You will be prompted to enter a flight number whenever you book airport pick-up service.

All chauffeurs and ride specialists are trained to monitor the status of commercial airline arrivals around the world. Having a flight number will allow us to take action in case a flight is canceled, redirected, delayed, or arriving early. Also, by having your flight information, the chauffeur can meet you at the correct baggage claim carousel. You will be prompted to enter a flight number whenever you book airport pick-up service.

When you choose the meet and greet option, your pick-up time is based on your flight arrival time. For domestic flights, we take into consideration the travel time between your arrival gate and your baggage claim carousel. For international flights, we take into consideration the travel time between your arrival gate, customs, your baggage claim carousel, and the international arrivals lobby where the chauffeur meets you. If you have chosen the curbside pick-up option, you must provide a time factoring in all the considerations above where you will exit the terminal.

When you choose a cruise port pick-up, there are a number of considerations for selecting a pick-up time. In most cases, cruises begin the debarkation process as early as 7:00 AM till no later than 11:30 AM (unless you have special dispensation from the cruise line for an earlier or later debarkation). If you have made a port call through another country, you must pass through customs before exiting the terminal. If you have an early morning flight, you must calculate the travel time between the cruise port and airport along with time needed pre-flight at the airport.

Always refer to your drvn Confirmation which will have airport instructions for your meet-and-greet service. For domestic flights, your chauffeur will be waiting beside your designated baggage claim carousel. For international flights, your chauffeur will be waiting in the international arrivals lobby. In all circumstances, your chauffeur will have a greeting sign with your or your group’s name on it.

Absolutely. You can email us via our contact form or by phone at (786) 933-7300. One of our sales specialists will be able to provide you with a quote. If you would like a rate reference on your service, you can always visit drvn.com and enter the basic information, such as routing information, date of service, pick-up time, and the number of passengers. Note, the website can provide you with a rate reference but it would not be considered a quote. If you like the price you see, book it.

You can email a ride specialist via our contact form or by phone at (786) 933-7300.

Within the quote email, you will be provided a link where you can review your quote online, and have the choice to “accept” or “reject” the offer. Once a quote is accepted and payment details have been provided, drvn will review the details of your service and a Confirmation will be sent within 24 hours. Note, the provision of a quote does not guarantee service availability until you receive Confirmation.

By registering for a drvn account, you will have one location - the drvn VIP Portal - to manage all your current and future bookings (along with a full record of your previous trips). Within the VIP Portal, you will be able to reserve service 24/7/365 anywhere around the world, chat with our ride specialists, store your payment information, and manage your upcoming reservations and past rides.

A Receipt is sent via email immediately after any charges to the card on file are made. Services may be charged up to 48 hours in advance and 24 hours after the service has been completed, if there is an outstanding balance. For simple and efficient Receipt retrieval, you may find one here or sign into the VIP Portal. Receipts can also be requested to be resent by calling (786) 933-7300 or emailing us via our contact form.

For security purposes, drvn may make a pre-authorization on the card on file for a specific amount. When a pre-authorization is made, the card on file is not charged, but the bank may hold the funds for a determined amount of time. Depending on your banking institution, pre-authorizations may take up to 72 hours to be removed from your account. We are always happy to assist you. Please call us with any payment and account concerns.

Additional charges including, but not limited to; tolls, accrued wait time, parking, airport and cruise port fees are charged within 24 hours after the service has been rendered. Keep in mind, some banks or credit/debit cards may charge a transaction fee or a currency exchange fee. You may always call us to verify the charges made on the card on file. We will be happy to assist you.

It happens to all of us sometimes. As soon as you are aware, you may have left something in the vehicle, simply call (786) 933-7300. We will take care of reaching out to the chauffeur. Though drvn reserves the right to charge a delivery fee for returning lost belongings if found, we will gladly help arrange a safe return of your personal item(s). Please note that drvn is still not responsible for lost or damaged items left in the vehicle.

You are most welcome to share your experience with us. Please do not hesitate to contact us by calling (786) 933-7300. We truly value your feedback as it helps us improve and evolve our service. No matter how many times you ride with us, we appreciate it when you leave a review via the text message link received post-service.

Once the service has ended, you will receive a link via text message. The link will allow you to review the vehicle, chauffeur, and overall experience of the service. We love hearing from you, so if you have additional comments you would like to add, there is a comment box at the end of the review process where you can express your thoughts on drvn.