Quality Management (ISO 9001)

Achieving the ISO 9001 standard is crucial for ongoing quality improvement. Organizations must develop, implement, and maintain a quality management system (QMS) consistently delivering high-quality products and services. This includes adhering to all applicable statutory and regulatory requirements. Central to this system is a process that identifies non-conformities in drvn's workflows, directly impacting our service quality and clients' perceptions.

The ISO 9001 standard establishes a framework for maintaining and upholding our Quality Management System (QMS) and serves a clear and concise purpose: to identify, document, and resolve any issues that may impact Drvn's service quality. This comprehensive process begins with a potential client's initial interaction with our website, continues throughout the booking and actual ride experience, and concludes when the client successfully completes the payment for the ride. It's important to note that any disruption or deviation from this well-defined process is considered a non-conformity, similar to how the absence of light defines darkness. Adhering to the ISO 9001 standard ensures that every step of the client journey is carefully monitored and managed, providing a consistent and high-quality experience for all our customers. This commitment to quality is at the heart of our operations and distinguishes us in the industry.

When considering quality, it is crucial to acknowledge that it can be subjective, as it varies from one passenger to another. Each individual may have their own distinct set of priorities and preferences. For example, while some passengers may prioritize a relaxed journey without any concern for time, others may emphasize speed and efficiency more. Furthermore, some passengers enjoy conversing with their chauffeur, while others prefer a calm and peaceful atmosphere. At drvn, our mission is twofold: firstly, we strive to genuinely comprehend our passengers' preferences and customize our service accordingly, ensuring that each experience is personalized and caters to their specific requirements. Secondly, we are dedicated to establishing universal quality standards that we consistently meet, guaranteeing that every passenger receives high service and contentment.