chauffeured service AI

Meet ViVi

AI and chauffeur service may sound like strange bedfellows, but 1) service quality of service rules the chauffeur service industry, and 2) Machine learning (using Vivi, our AI platform) using our vast library of ride data can identify threats to service-quality.
an example of

predictive AI

A great example of a tool our AI team developed through machine learning processes is drvn’s Group Scheduling manifest. Picture an event manager in the final planning stages for an event at the Anaheim Convention Center (ACC).
She has 1000 attendees and VIPs coming:
  • 800 attendees are arriving at LAX and John Wayne on the same day.
  • Flights are both domestic and international.
  • Flights are arriving over a 13-hour period.
  • Random flight and attendee groupings.
  • Sedans, SUVs, Sprinters, Mini Coaches, and Motor Coaches are all required.
  • Attendees and VIPs go to 8 different hotels near ACC.
Her challenge? Grouping, scheduling, and routing all these rides while juggling these variables – a massive task. Using drvn’s predictive AI, we optimize every element, presenting her with a clean manifest and giving clients various customized transportation options, including convenient groupings, multiple transport types, and varying wait times. This way, the client can personalize their transportation experience without compromising on service quality.

But we don’t stop there. We maintain constant communication with the event planner, providing real-time updates and adjustments to ensure everything runs smoothly. If any changes arise, our system instantly updates the manifest and sends the revised information to the planner and all 1000 attendees.

With drvn’s AI-driven process, we ensure an optimized and seamless experience that puts control in the client's hands while maintaining the highest standards of service.
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data, learn, action

How ViVi Does AI

1. Curating the Data Curation

We manage a platform that collects and processes vast amounts of big data from various sources related to ground transportation. By using Data Science—including statistical analysis, data visualization, and machine learning—we turn raw data into actionable insights that address pain points in private ground transportation. Our AI systems don’t just automate; they continuously learn and improve. They simulate human intelligence, answering natural language queries and helping make real-time decisions to optimize logistics and enhance the customer experience.

2. Performance Improvement Analytics

With the algorithms gleaned from directed machine learning processes run on these data sets, we create purpose-built analytics. These analytics create workflows that focus on mitigating or eliminating service challenges for delivering high-quality chauffeured service. These analytics allow us to implement dynamic, productive, and high-impact performance improvements. In turn, these improvements become the backbone that drives customer satisfaction and stickiness.

3. Workflow Optimization

drvn’s dynamically optimized systems cover everything from global fare pricing, chauffeur-passenger matching, and complex event logistics to demand forecasting and large group scheduling. These systems allow us to scale capacity in real time—whether during low, steady, or peak demand—across diverse geographies without sacrificing efficiency or quality. Thanks to continuous system updates and dynamic API queries, we stay ahead of changing conditions by accessing valuable external data, enabling us to meet high travel demands worldwide with precision.
still have questions?

drvn's Dev Team Has Answers.

transpicuous

Technology

Book online

At drvn, innovative technology curates the booking experience - convenient and expedient for passengers and bookers. drvn’s VIP portal is unlike anything in the industry.
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reserve a ride

Sedan or SUV, airport transfer or long distance ride, drvn has you covered in more than a hundred countries across the globe. Reserve your drvn chauffeur to take you anywhere and everywhere.
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