Duty of Care

prioritizing your safety

Duty of Care Promise

At drvn, our Duty of Care is a fundamental responsibility, ensuring the safety and well-being of our passengers, drivers, and employees. We proactively assess risks, prioritize respectful behavior, and comply with legal obligations to create a secure and positive experience for everyone under our care.

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why is duty of care important?

We Can’t Exist Without It

What is Duty of Care?

Legally, all companies have a duty-of-care responsibility. At a minimum, it is to their employees. Though, in our hyperconnected world, force majeure events - pandemics, terrorism, crime, and disasters can affect the entirety of an organization and its stakeholders. We hold this implicit Duty of Care from force majeure dear by taking precautions that promote the safety, happiness, and wellbeing of all our stakeholders, especially our passengers.

First Principles

The principle of 'Duty of Care' guides drvn and the livery industry, obligating us to prevent actions or omissions that could foreseeably harm those in our care.

Best Interests

At the end of the day, drvn’s first principle in its Duty of Care responsibility is still ‘passengers first’. In other words, we keep our passengers' best interests in front of our own. This means that we proactively anticipate risks to our passengers, and take all precautions to prevent them. This not only protects our passengers, but also protects those non-passengers we intersect with every time we chauffeur you.

A man in a brown coat and sunglasses walks out of a van.

Good Behavior

Our Duty of Care encompasses respectful and courteous behavior towards all passengers, upholding the principles of good chauffeuring and defensive driving, regardless of individual backgrounds or identities.

A woman in a black suit and blonde hair is standing next to a car.

Should I, or Shouldn’t I?

Consistent with the Duty of Care, being successful as a chauffeur, or concierge, or company, is as much about what one shouldn’t do, as it is about what one should do. This is the reason that Duty of Care as a policy is as important in the chauffeur livery business as it is in healthcare. While we may have a bit of fun making light of the pitfalls in our business, this is a serious business for serious professionals.