Duty of Care

Legally, all companies have a duty-of-care responsibility. At a minimum, it is to their employees. Though, in our hyperconnected world, force majeure events - pandemics, terrorism, crime, and disasters can affect the entirety of an organization and its stakeholders. We hold this implicit Duty of Care from force majeure dear by taking precautions that promote the safety, happiness, and wellbeing of all our stakeholders, especially our passengers.

If there is one underlying principle that governs drvn, its chauffeurs, and the livery industry as a whole, it is the ‘Duty of Care’. In legal terms, this principle is an obligation to avoid acts and omissions, which could be reasonably foreseen to injure, cause harm to, or otherwise disturb any person in or around our ‘care’. It also engages with legal obligations, such as Good Samaritan laws, where the two can be in conflict.

At the end of the day, drvn’s first principle in its Duty of Care responsibility is still ‘passengers first’. In other words, we keep our passengers' best interests in front of our own. This means that we proactively anticipate risks to our passengers, and take all precautions to prevent them. This not only protects our passengers, but also protects those non-passengers we intersect with every time we chauffeur you.

Duty of Care extends to the way we behave towards our passengers. Respect and courtesy, which are the hallmarks of good chauffeuring, are also fundamental principles of being a good and defensive driver. This facet of the Duty of Care is applied to our passengers irrespective of religion, creed, race, political persuasion, group, sexual orientation, or any other way they might define themselves.

Consistent with the Duty of Care, being successful as a chauffeur, or concierge, or company, is as much about what one shouldn’t do, as it is about what one should do. This is the reason that Duty of Care as a policy is as important in the chauffeur livery business as it is in healthcare. While we may have a bit of fun making light of the pitfalls in our business, this is a serious business for serious professionals.