For purposes of this Agreement, the terms “drvn, we,” “us,” and “our” refer to MOVEO LLC d/b/a DRVN. “You”, “you”, “user”, and “your”, refers to you, as a, or the, user of our Site, including all subdomains, refers to drvns’ website, which can be accessed at (drvn.com) and through our VIP portal (vip.drvn.com). “Search” refers to drvns’ services accessed via the Site, in which a user can search for chauffeured ground transportation services over its online platform.
1. Information We Collect
We may collect and use the following types of information from those who use the Site:
- Information by which you may be personally identified, such as your name, address, email address, phone number, billing and credit card information, and other information that may not be publicly available ("personal information").
- Information about you that does not identify you personally, including, but not limited to, search requests for, communications with us and third parties, Site feedback or suggestions, search queries, product reviews, and any other activities when using the Site.
- Information you provide when you register with the Site, when adding or updating account preferences, and when using Search..
- Information about any of your transactions while using the Site.
We may combine information you provide us with other information about you that we obtain from your past use of the Site, from our business partners, and from other companies. We may access other information about you collected from third parties, such as social media and marketing companies. We will treat any non-personal information that is combined with personal information as if it were all personal information.
1.1. Automatic Data Collection
We collect the following types of information from you as you use the Site through automatic data collection technologies:
- Log file information commonly collected by host servers when you visit websites, including internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, domain names, landing pages, pages viewed, click counts, and similar information. This information is not connected to personal information and is used for purposes of administering the Site, analyzing trends, tracking visitor activity, and collecting demographic data.
- Other details regarding your activities on the Site and Search, including your equipment, operating system, software, traffic information, and location data.
Our automatic data collection includes the use of the following technologies:
- Cookies. A "cookie" is a small piece of data that is stored on a visitor's hard drive in order to store information about visitor preferences and activities on the Site. We use this information to optimize the experiences of our visitors. For instance, a cookie can help us identify you when you return to the Site in order to save you time. You may also choose to refuse to accept cookies by configuring the appropriate setting on your browser. However, doing so may prevent you from being able to access parts of the Site or Search and may prevent the Site from functioning properly.
- Web Beacons. A "web beacon" is a small file (also known as a clear gif or pixel tag) that is embedded on a webpage, email, video, or other content that allows us to collect data about visitors who interact with such web pages or emails, such as recording when such content is accessed and reading other information from your browser. You may be able to disable web beacons in our email communications by turning off "images" in your email client settings. However, doing so may prevent you from being able to properly enjoy our Site and Search as they are designed to be used.
- Flash Cookies. A "flash cookie" is a local shared object (a text file) sent from a web server to a client when a browser requests content supported by the Adobe Flash browser plug-in. Your preferences for flash cookies are not managed in the same way as browser cookies. Instead, you may change your preferences for flash cookies by changing your settings on Adobe's website.
1.2 How We Respond to Do Not Track Signals
We do not track visitors' activities over time or across third-party websites and therefore do not respond to Do Not Track (DNT) signals. However, many third-party websites track your browsing activities in order to tailor advertisements and other content to your interests. If you do not wish to be tracked in this manner, then you should configure your browser settings appropriately.
2. How We Use Your Information
We are the sole owners of information collected from visitors on this Site. We will not sell or rent your information to third parties. We use information collected from you or about you, including personal information, for the following purposes:
- To administer the Site and enforce our rules and policies.
- To provide access to Site content and Search to you.
- To customize Site content and Search according to your preferences.
- To improve the Site and Search.
- To research and analyze the usage data, preferences, and trends of our visitors.
- To diagnose technical or service-related problems.
- To maintain security over your information, the Site, and its contents.
- To research and analyze our target demographics.
- To fulfill any requests for information or Search.
- To facilitate transactions you make on the Site, which may include sending payment statements or receipts, or assisting with payment collection.
- To process and respond to your feedback and suggestions.
- To send you marketing communications, such as information about new products, services, or specials.
- To contact you regarding services we provide you.
- To contact you regarding your account or profile.
- To carry out our responsibilities and enforce any contracts between you and us, including billing and collection rights.
- For any other use as we may indicate at the time you provide the information.
- To fulfill any other purpose with your consent.
All information collected from visitors of the Site belongs to us, whether or not such information is personal information, information you volunteer, or information passively collected about you. As such, such information may be subject to transfer to a new owner in the event of our bankruptcy, sale, or liquidation.
3. How We Share Your Information
We may share personal information and other information that we collect as follows:
- With our affiliates, including any subsidiaries we now own or later acquire.
- With our trusted employees, contractors, business partners, service providers, suppliers, vendors, and other third parties that support us, which may include sending you emails on our behalf; analyzing your activities and interactions on the Site in order to make improvements to the Site, Search, and experiences of our visitors; and providing support to the Site, our Site operations, or fulfilling your requests. These third parties may only use personal information in order to provide such support and are contractually required to maintain the confidentiality of your information.
- With those that we so indicate at the time you provide the information.
- To third parties when we have your consent or when we have parental consent if the visitor is a minor.
- With any other third parties we may reasonably choose.
We may store personal information in locations outside of our direct control; for instance, on servers or databases where the hosting provider is located. Additionally, we may share or sell aggregate information about our visitors that does not personally identify individuals with our partners, affiliates, advertisers, and other third parties without restriction. This information may include personal information that we have changed so that individuals are no longer personally identifiable. We may also share this information with third parties in order to analyze visitor data, activities, and usage of the Site or Search in order to make improvements to the Site, Search, and other experiences of our visitors.
If you choose to participate in any promotions or similar events through the Site or from Search, the rules or terms and conditions for such events may change the way we share your information with third parties. Please review the applicable rules or terms and conditions for all such events in which you participate.
4. Links to Other Websites
5. Opt-Out Procedures
As your privacy is important to us, we provide you with the following procedure(s) for opting out of future communications from us:
- Email. Send an email to firstname.lastname@example.org explaining the specific communications or privacy practices you want to opt out of. You may also opt out by clicking "unsubscribe," or a similar button, at the bottom of any emails we may send you and then following the online instructions. .
- Phone. Call (786) 933-9300 to receive help from our customer support team to opt out.
5.1 Opt-Out of Cookies.
In order to opt out of cookies and other tracking technologies, you can configure or disable cookies in your browser settings. However, please note that doing so may cause parts of the Site to function improperly.
5.2 Opt-Out of Third-Party Accounts.
6. How to Access and Change Your Information
You are responsible for keeping any personal information you provide on the Site current. Please email us at email@example.com to request access to view, correct, or delete information you have provided to us. We will make reasonable efforts to comply with your requests, if possible. If you provided personal information in connection with a specific service we provide, you may have to update or delete that information by returning to that page. Any requests to delete your information are subject to our internal reporting and retention policies as well as any legal obligations that we may have. You can also update or delete some or all of your personal information in your account by signing in, visiting your account page, and configuring the relevant settings.
7. Notice of California Privacy Rights
Pursuant to California Civil Code Section 1798.83, California residents who use our Site may request certain information regarding any disclosure of personal information to third parties for their direct marketing purposes. To make this request, please email us at firstname.lastname@example.org or use the contact information provided below at the end of this policy. Should you choose to email us, please include in the subject line or body of your email the phrase "California Customer Choice Privacy Notice" and specify the personal information you do not wish to be shared with third parties for their direct marketing purposes. Please allow up to thirty (30) days for a response.
8. Notice to Nevada Residents
We do not transfer personal information for monetary consideration. If you would like to tell us not to sell your information in the future in case we change our policy please email us at email@example.com with your name, postal address, telephone number and email address with “Nevada do not sell” in the subject line.
We take the security of your information seriously and have electronic, physical, and administrative safeguards in place that comply with federal regulations for your protection. These security measures seek to protect your information both online and offline from disclosure, alteration, or unauthorized use. However, please keep in mind that no transmission of data over the internet is guaranteed to be completely secure. Third parties may be able to access private communications illegally; for instance, through the use of hacking and viruses. As such, all information you transmit on the Site or Search is at your own risk. We are not responsible for instances where third parties circumvent our security measures without authorization, illegally or otherwise. The information you submit to us is encrypted using Secure Sockets Layer (SSL) data encryption technology and is transmitted securely. You may verify this by locating "https" at the beginning of the address of the webpage or an icon of a closed lock in your browser. The computers and servers we use are also kept in a secure environment behind firewalls. We limit access to your information to those people that need to view it to perform necessary support tasks, including fulfilling your requests. We also require you to create a unique password to help secure your account. It is your responsibility to maintain the secrecy of your password and other login information. We will promptly notify you in the event that personal information becomes compromised according to our notification procedures outlined below or as otherwise required by applicable law.
10. Children's Privacy
This Site does not knowingly collect personal information from children under 13 years of age. If you are under 13 years of age, do not use this Site or provide any personal information to us. We will delete all information that we discover is provided by children under 13 years of age without verification of parental consent. Please email us at firstname.lastname@example.org if you believe we have received personal information from a child aged under 13 and we will use our best efforts to remove such information.
12. Notification Procedures
13. Cross-Border Data Transfers
Your personal information may be processed and transferred to countries other than your own, including, but not limited to, any country in which we operate. Some of these countries may have different laws and practices regarding data protection than your country. By using the Site, you agree to such cross-border transfers of your personal information.
14. Contact Information
Your feedback is important to us. To send us your questions, suggestions, or complaints, please contact us as follows:
MOVEO LLC d/b/a DRVN
1200 Anastasia Avenue, Suite 225
Coral Gables, Florida 33134
Telephone: (786) 933-7300