Welcome to the new drvn experience! For assistance with bookings or any services, please visit our contact page
journey with

drvn

Whether flying for work, pleasure, or both, airport transfers are confounding and stressful. drvn’s premium private car service isn’t. Your drvn chauffeur is right there - inside when you walk past security, your name in hand, or curbside for the more seasoned travelers among us.
before you

voyage the seas

Communications is key

drvn chauffeurs are professionally trained and can anticipate all of the logistics of providing a great service. This section covers the importance of understanding what to expect when using drvn’s chauffeur service and the necessary procedures involved.

Airport arrivals

The service pick-up time will be your flight's arrival time.  We know airport travel can be hectic; however, our team and chauffeurs track flight statuses to make your journey easier.
Upon arrival, our chauffeur will greet you and assist with your luggage. The greet sign will display the guests' name on the reservation.
Here are the airport locations for meeting your chauffeur:Here are the airport locations for meeting your chauffeur:
  • Domestic: Proceed to baggage claim, even if you have no checked luggage.
  • International: After you've gathered your luggage, proceed to the International arrivals lobby.

Pick-up at hotel or residence

If you have requested to be picked up at a hotel, you can expect your chauffeur to meet you at the valet area or the hotel’s direct entrance. Please note, chauffeurs may only be parked in these areas for a short period of time before they are asked to move the vehicle.
The chauffeur will be waiting outside if you've requested to be picked up at a residence.

Debarking from cruise

Due to port security, chauffeurs are not allowed to park or stand at terminal exits. Chauffeurs wait at a designated holding area awaiting your call or text. When you're ready, please contact your chauffeur and state the letter or number you're standing by. The chauffeur will arrive shortly.

How to contact your chauffeur?

Pay close attention to unique instructions on where to find your chauffeur included in your confirmation email.
  • Guest Contact: Please provide your mobile phone number as this is the only form of contact our chauffeur will use to get in touch with you.
  • Chauffeur Contact: Once the chauffeur arrives, you will receive their mobile number via a text message.
If you are unable to locate the chauffeur, you must call our dispatch line and speak with a ride specialist. We ask that you remain in the same location; our team will assist and make sure you are able to connect with the chauffeur.

Have a flight to catch on debarkation day?

Our top priority is ensuring you arrive at the airport on time.  Here are our standard suggestions when booking your airport departure:
  • Domestic: Arrive two (2) hours prior to flight departure time
  • International: Arrive three (3) hours prior to flight departure time.
Travel time between the port and airport should be taken into consideration when booking your departure ride.
going somewhere?

you've got questions, we've got answers

and nothing but

The FAQs

How does ecotourism benefit the local community?

Ecotourism benefits local communities by creating sustainable income opportunities, such as jobs in guiding, hospitality, and conservation. It also promotes small businesses, as travelers are encouraged to support locally owned accommodations, restaurants, and artisans. Additionally, revenue from ecotourism often funds community projects, like education and healthcare, and motivates residents to preserve their natural and cultural heritage, ensuring long-term benefits for both the community and the environment.

Are eco-resorts more expensive?

Eco-resorts are not necessarily more expensive; their pricing varies based on location, amenities, and level of luxury. While some eco-resorts may charge premium rates due to their sustainable practices and unique experiences, others offer affordable options that cater to budget-conscious travelers. The value often comes from knowing that your stay supports environmental conservation and local communities, making it a worthwhile investment for those seeking a more meaningful travel experience.

What is the difference between ecotourism and sustainable tourism?

The key difference between ecotourism and sustainable tourism lies in their focus and scope. Ecotourism specifically targets travel to natural areas, emphasizing environmental conservation, education, and community benefits. In contrast, sustainable tourism is a broader concept that applies to all types of travel, aiming to reduce the negative impacts of tourism on the environment, culture, and economy while ensuring long-term viability. Essentially, ecotourism is a subset of sustainable tourism that prioritizes nature-focused travel.

How can I practice ecotourism on my next trip?

You can practice ecotourism by making choices that minimize your environmental impact and support local communities. Choose eco-friendly accommodations, such as eco-lodges, and use reusable items to reduce waste. Opt for activities like guided nature tours that prioritize conservation and education. Support the local economy by eating at locally owned restaurants, buying handmade goods, and hiring local guides. Finally, respect the environment and culture by following guidelines, staying on marked trails, and learning about the traditions of the places you visit.

Are airport transfers available in all cities and airports?

Airport transfers are widely available in most major cities and airports around the world, especially in popular travel destinations and business hubs. However, availability can be limited in smaller towns or remote areas where transfer providers may have fewer services. It's best to check with local providers or use an online booking platform to confirm whether airport transfers are offered at your destination.

Can I book a transfer at the last minute?

Many airport transfer services allow last-minute bookings, although availability may vary based on location, time of day, and demand. Booking as soon as possible is ideal to ensure your preferred vehicle and service, but reputable providers often have options for immediate bookings. Using apps or online platforms can also make same-day or last-minute reservations quicker and more convenient.

What happens if my flight is delayed?

If your flight is delayed, most airport transfer providers will adjust your pickup time accordingly, thanks to real-time flight tracking. This means your chauffeur is aware of any changes to your arrival and will be there when you land, even if your flight is late. It’s a good idea to confirm this service feature with your transfer provider when booking, as it ensures a smooth, worry-free pickup regardless of unexpected delays.

Are airport transfers safe?

Yes, airport transfers are generally very safe, especially when booked through reputable providers. These companies employ professional, licensed chauffeurs who are familiar with local routes and traffic regulations. Vehicles are also well-maintained and inspected regularly to ensure safety standards are met. Additionally, many transfer services offer real-time tracking and customer support, so you can feel secure knowing there is assistance available if needed.

How early should I book an airport transfer?

It’s recommended to book an airport transfer as soon as your travel plans are confirmed—ideally at least 24 to 48 hours before your flight. This advance booking ensures availability, especially during peak travel times, and allows the transfer provider to prepare for any specific needs, such as flight tracking or vehicle preferences. For international or holiday travel, booking even earlier can help secure your preferred service and avoid last-minute stress.

What is the difference between private and shared airport transfers?

The main difference between private and shared airport transfers is exclusivity and convenience. Private transfers offer a dedicated vehicle for only you and your party, providing a direct, non-stop ride to your destination with personalized service, such as flight tracking and luggage assistance. In contrast, shared transfers involve traveling with other passengers headed in the same direction, which often results in multiple stops and a longer travel time. While private transfers are more expensive, they offer greater comfort and efficiency, whereas shared transfers are more cost-effective and ideal for budget-conscious travelers.

What is the best way to handle emergencies while traveling alone?

The best way to handle emergencies while traveling alone is to prepare in advance. Keep emergency contacts, local authorities' numbers, and your country’s embassy information easily accessible. Carry a backup phone charger and essential documents, like copies of your passport and insurance details. Use safety apps like bSafe to alert trusted contacts in critical situations. Stay calm, assess the situation, and seek help from hotel staff, local guides, or authorities if needed. Being prepared ensures you can act quickly and confidently.

How do I handle language barriers as a solo traveler?

Handling language barriers as a solo traveler is easier with a few tools and strategies. Use translation apps like Google Translate to communicate effectively, and download offline language packs for areas with limited connectivity. Learning a few key phrases, such as greetings or how to ask for help, can go a long way in bridging gaps. Carry a translation card with important phrases, especially for dietary needs or medical conditions. When in doubt, rely on gestures, visual aids, or friendly locals to assist you.

What should I avoid sharing on social media while traveling alone?

When traveling alone, avoid sharing real-time location updates or your specific itinerary on social media, as this can make you vulnerable to unwanted attention or risks. Wait until you’ve left a location to post photos or updates. Additionally, avoid sharing personal details like your hotel name, room number, or plans to meet someone, as this information can be exploited. Prioritize your privacy to ensure a safe and enjoyable journey.

What resources should I locate upon arrival in a new country?

Upon arriving in a new country, locate essential resources such as the nearest hospital or clinic, police station, and your country’s embassy or consulate. Familiarize yourself with local emergency numbers, as these vary by country. Identify nearby pharmacies, supermarkets, and transportation hubs for daily needs. If you’re staying in a hotel, ask the staff for recommendations and safety tips specific to the area. Knowing these resources ensures you’re prepared to handle emergencies and navigate your new surroundings confidently.

How can I secure my personal information on public Wi-Fi?

To secure your personal information on public Wi-Fi, always use a Virtual Private Network (VPN) to encrypt your internet connection. Avoid accessing sensitive accounts, such as online banking or email, unless absolutely necessary. Ensure websites you visit are secure by checking for "https" in the URL. Turn off automatic Wi-Fi connections on your device, and forget the network after use to prevent unauthorized access. For added safety, use mobile data or a personal hotspot instead of public networks whenever possible.

What steps can I take to avoid scams while traveling?

To avoid scams while traveling, stay vigilant and trust your instincts. Research common scams in your destination beforehand, such as overcharging taxis, fake tickets, or distraction thefts. Use reputable services for transportation, tours, and accommodations, and avoid deals that seem too good to be true. Keep your valuables secure, and never share personal information like passport details with strangers. If someone pressures you into a decision, politely decline and walk away. Awareness and caution are your best defenses.

Can black car services accommodate last-minute bookings?

While black car services are typically pre-scheduled to ensure reliability and precision, many providers can accommodate last-minute bookings depending on availability. However, it’s always recommended to book in advance to secure your preferred vehicle and guarantee timely service. For urgent needs, contacting the service provider directly is the best way to confirm if they can meet your request.

How is black car service different from taxis or rideshares?

Black car service differs from taxis or rideshares by offering a luxury experience focused on comfort, professionalism, and reliability. While taxis and rideshares use standard vehicles with varying levels of quality, black car services feature high-end, meticulously maintained vehicles and trained chauffeurs who prioritize punctuality and customer satisfaction. Additionally, black car rides are pre-scheduled, ensuring timely arrivals and eliminating surprises like surge pricing or availability issues, making them a premium, stress-free alternative to traditional options.

What is black car service?

Black car service is a luxury transportation option that offers passengers a premium experience through high-end vehicles and professional chauffeurs. Unlike traditional taxis or rideshares, black car services prioritize comfort, reliability, and privacy, often featuring sleek, well-maintained black vehicles with amenities like leather seating, climate control, and Wi-Fi. Pre-booked and highly personalized, these services are ideal for corporate travel, special occasions, and anyone seeking a refined, stress-free ride.

What are the top safety features of luxury black car services?

Top safety features in luxury black car services include real-time GPS tracking, rigorous vehicle maintenance, and comprehensive liability coverage to protect passengers. Chauffeurs are thoroughly vetted with background checks and undergo training in safe driving practices and defensive driving techniques. Many providers also equip vehicles with emergency response systems and maintain strict cleanliness protocols, ensuring a safe, secure, and comfortable travel experience.

What does black car service mean?

A black car service provides premium transportation in high-end black vehicles, such as luxury sedans or SUVs, with a focus on professionalism, comfort, and discretion. This service is typically used for corporate travel, special events, or airport transfers, offering features like trained chauffeurs, punctual pick-ups, and onboard amenities. Designed to meet high standards, black car services deliver a seamless, refined travel experience.

Do chauffeurs provide additional services like security?

Yes, many chauffeurs provide additional security services, especially when transporting high-profile or VIP clients. These chauffeurs may receive specialized training in defensive driving, emergency protocols, and sometimes even self-defense. This added layer of security allows chauffeurs to ensure both safe transportation and protection for clients who require a higher level of confidentiality and safety.

What role does sustainability play in corporate travel today?

Sustainability plays a crucial role in corporate travel today, as businesses increasingly aim to reduce their environmental footprint. Many companies are adopting carbon offset programs, prioritizing eco-friendly vendors, and promoting alternatives like virtual meetings to minimize travel. Sustainability initiatives not only address environmental concerns but also enhance a company’s corporate social responsibility profile, appealing to eco-conscious clients and stakeholders while contributing to long-term environmental goals.

How has corporate travel evolved in recent years?

Corporate travel has evolved significantly in recent years, driven by advancements in technology and a heightened focus on sustainability. Digital tools now streamline booking, expense management, and policy compliance, making travel more efficient. The rise of virtual meetings has reduced the need for non-essential trips, while post-pandemic concerns have introduced stricter health protocols. Additionally, businesses are prioritizing eco-friendly practices by adopting carbon offset programs and working with sustainable travel partners. These changes reflect a shift toward more responsible and tech-driven travel management.
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